Problem Solving Agents

Problem Solving Agents-66
Agents also worry that they must close their businesses when they have to devote time to rebalance.Furthermore, many agents cite their lack of resources to buy sufficient float to keep their agencies liquid.

Agents also worry that they must close their businesses when they have to devote time to rebalance.Furthermore, many agents cite their lack of resources to buy sufficient float to keep their agencies liquid.Almost all agents express concerns about their inability to predict and respond to fluctuations in the demand for liquidity.

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Moreover, many of the transactions in these areas require ‘cash-out’ of P2P remittances sent from urban areas – so rural agents end up accumulating e-float.

More sophisticated platforms allow providers to track how much e-float an agent holds at a given time.

Based on insightful inputs from Maurice Oyare (Pesa Point), Joseck Mudiri (IFC), Edwin Otieno (Software Group), George Muga (Airtel-Africa), Edwin Odira (Telkom), Paul Langlois-Meurinne (Optimetrics), Nic Wasunna (GSMA) and Wilfred Ndirangu (Eclectics).

The Helix Institute’s Agent Network Accelerator (ANA) surveys show that agents across the globe cite four key challenges to effective liquidity management.

Alerts can then be sent to agents whose float levels have dipped below a recommended level to encourage rebalancing.

Novopay in India has a Network Operations Centre (NOC) ‘war room’ with an enormous screen that lets its staff see agent behaviour and transactions at different levels, from country-wide, through individual states, all the way down to individual agents.At the agent-level, Novopay can identify the device being used, track liquidity and even watch the progress of agents through each transaction screen.They can identify if and where the agents make mistakes.Their far-flung locations imply long distances from providers or Master Agents.They are thus less likely to receive effective or regular support.They are also not able to adopt innovative, if occasionally risky, workarounds.Illiquid agents negatively impact customer trust in DFS.The lack of fully interoperable platforms implies that non-exclusive agents who service multiple providers have to maintain separate e-float pools for each. Some ways in which the providers may address the issues related to improving agents to liquidity are outlined in the following section. Innovative Agent Platforms Providers need to reconsider existing approaches to agent monitoring and management.These e-float silos compel agents to spread their working capital for agency across multiple providers, which often reduces the amounts held for each. Centralised monitoring systems can help identify agents who consistently fail to hold adequate liquidity.These Super Agents provide re-balancing points where agents can exchange excess e-float for cash and vice-versa.Many deployments also use a ‘Master Agent’ system to recruit, manage and monitor agents.

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