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Like Margie, I’m on faculty with the Thedacare Center for Healthcare Value and I look forward to supporting healthcare organizations to learn problem solving thinking and coaching skills when I’m back from Japan.
Some of the similar types of questions are: Below is a list of good problem-solving interview questions which an employer should ask an employee to check and determine how advanced are the problem-solving skills of a potential candidate.
The following mentioned are few tips on answering problem-solving questions for interviews and testing problem-solving skills.
One of the most important parts needed in a potential candidate for any job is the problem solving skills.
Since problems are an integral part of life and can be faced by almost anyone in every situation, it is necessary for the candidates to be able to have a good understanding of the problems as well as skills required to solve them.
Humble inquiry questions keep the problem solving thinking with the problem owner, not the person asking the question.
Other effective questions that can be asked, once the problem is clearly defined, are diagnostic questions.Of the questions that are listed above from the A3 thinking class, how would you categorized them based on the HBR article’s definition?It’s always inspiring to see that, with some dedicated thinking time and practice time, how much people’s skills in problem solving, question asking, and listening can advance.For example, in this class over two days, people get at least 90-120 minutes to work through a problem they own, and then play 3-4 sessions of “catchball” with others as both the problem owner and the coach.Their questions are dramatically improved on the second day with just some focused practice (see image of questions above)!To learn more tips from me about asking effective questions and listening, two of the most important leadership and coaching skills, please see two of the articles I’ve written for the Lean Post: How have you practice becoming a better problem solver or a better coach in support of problem solving?What have you found helpful in asking more effective questions?Prompting questions can take away the ownership of the thinking from the problem solver.Good questions to ask during problem solving coaching are not related to the problem at hand, but to the human interaction.One of the models for the character of Sanderson, the manager / coach in the book, is my new friend Isao Yoshino, who was one of Shook’s first managers at Toyota in Japan.There are many questions that we can ask in support of problem solving, but they differ in the intention and outcome of problem solving ownership.