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Once the solution has been chosen, initial project planning begins and establishes: The group may use tools, such as a Gantt chart, timeline or log frame.Between Steps Five and during Step Six the operational/technical implementation of the chosen solution takes place.That's great in theory, but here's the thing: How do you know that you're working on the right problem? That your chosen solutions are the ones with the highest potential impact? For example, if you have a volume issue on the revenue side of things, you might suggest entering new markets, launching a new product, or expanding distribution channels. Those are your four initial hypotheses for that particular issue.
The PS group focuses on: At this stage it is not about finding one solution, but eliminating the options that will prove less effective at dealing with both the symptoms and the root cause. Acceptance by the people who will use and implement the solution is key to success. To users and implementers, a solution may seem too radical, complex or unrealistic.
In the fourth step, groups evaluate all the selected, potential solutions, and narrow it down to one. The previous two steps help justify the choices made by the PS group, and offer a series of different, viable solutions for users and implementers to discuss and select from.
For example, once the real problem is identified – using “2.
Determine the Root Cause(s) of the Problem”, the group may return to the first step to redefine the problem. The goal is not to solve but to evolve, adjusting the solution continually as new challenges emerge, through repeating the Six Step Process.
Overall, the Six Step method is a simple and reliable way to solve a problem.
Using a creative, analytical approach to problem solving is an intuitive and reliable process.
You can read more about the Six-Step Problem Solving Model in our free e Book ‘Top 5 Problem Solving Tools’.
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All six steps are followed in order – as a cycle, beginning with “1.
Identify the Problem.” Each step must be completed before moving on to the next step. At any point the group can return to an earlier step, and proceed from there.