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Does your organization have clearly defined processes or a plan for improvement?If you answered no to any of these questions you may need a change.
However, TQM methods and tools are now becoming recognized as a universal management tool, just as applicable in service and public sector organizations.
Some of the principles that form the foundation of Total Quality Management include: TQM methodology should be implemented at all levels, by all associates in all functions, including Manufacturing, Engineering, Marketing, Sales, Customer Service, Material Planning, etc.
But, are you prepared to and have the ability and desire to change?
The success of any TQM implementation is dependent upon if the management and staff within the organization want the change to happen.
Within TQM, organizations are viewed as a collection of processes that must be continuously improved through utilization of the knowledge and experience of associates in all functions and at all levels.
TQM philosophy deems that everyone within the organization should focus their efforts on meeting the needs of the customer and achieving the goals of the organization.
The entire organization must be involved from all levels, divisions and functions.
Some may believe that the idea of quality control is a relatively new thing.
An organizations reputation for providing quality products and services is more important than ever before, due largely to today’s highly competitive world market.
When a customer invests in your product or service, they expect a certain level of quality.